Training and development is the key to the delivery of success for any organization. Successful organizations are those which understands that an investment in human capital will not only lead to increased business performance and customer advocacy, but also to higher staff engagement and retention.
We deliver bespoke solutions to domestic and international organizations who wish to improve their business performance through:


Leadership is a process to create change and to sustain business and people growth. Mastering the art of leadership comes with the mastery of self; developing leadership is a process of developing the self.Following the recent global financial crisis, organisations across the world are having to redefine the way they do business.

In periods of such uncertainty, there is a premium placed on the quality of leadership and the capability of those charged with running their organisations to deliver for their stakeholders – be they customers, governments, investors or employees. IMPACT has extensive expertise and experience in the design and delivery of programmes to meet the needs of leaders at different levels of the organisation – from the boardroom to front line supervisors.

Employees Engagement

“To win in the marketplace you must first win in the workplace.” Employee engagement is the emotional commitment that the employee has to the organization and its goals.

i.e. engaged employees actually care about their work and their company. They don’t work just for a paycheck, or just for the next promotion, but work on behalf of the organization’s goals.

When employees care—when they are engaged—they use discretionary effort.

IMPACT offers a complete employees training that leads to work engagement.

Customer Experience

A customer experience is an interaction between an organization and a customer as perceived through a customer’s conscious and subconscious mind. It is a blend of an organization’s rational performance, the senses stimulated and the emotions evoked and intuitively measured against customer expectations across all moments of contact. We help organizations improve their customer experiences by:

  • Helping organizations develop customer experience strategies that deliver results
  • Undertaking specialized emotionally-based customer research methods we’ve developed in conjunction with some of the world’s most prestigious business institutions
  • Helping to define how customer-centric the organization is, and how customer-centric it wants to be
  • Designing emotionally engaging customer experiences
  • Measuring experiences organizations currently deliver

Productivity Improvements

Improving productivity is at the top of nearly every organization’s list but making it happen can be a challenge. There are some great methods that are proven to significantly improve productivity. One of the best is to improve your selling skills/techniques.

We at IMPACT can help organisations improve their productivities through attractive approaches toward productivity growth.